Returns & Exchanges
At Plumes, we want you to love your purchase. If for any reason you are not completely satisfied with your product, we offer a straightforward returns and exchange policy to ensure a hassle-free experience.
Returns
100-Night Risk-Free Trial
We offer a 100-night risk-free trial on all our mattresses. If you are not completely satisfied with your purchase within this period, you can return it for a full refund. Please ensure that the mattress is in good condition and has not been damaged.
Initiating a Return
To initiate a return, please contact our customer support team at [email protected] within 100 nights of your purchase. We will guide you through the return process, including arranging for pickup.
Eligibility for Returns
To be eligible for a return, the product must be in its original condition, free from stains, and in its original packaging. Certain items, such as opened pillows, bedspreads, and mattress protectors, may be non-returnable for hygiene reasons.
Exchanges
Exchanging Your Product
If you would like to exchange your mattress or any other product, please contact our customer support team within the 100-night trial period. We will help you select a different product that better meets your needs.
Exchange Process
To process your exchange, we may require that the original product is returned before the new product is shipped. Our team will provide you with instructions to ensure a smooth exchange process.
Exchange Fees
Depending on the circumstances, there may be a small fee associated with the exchange process, which we will clearly outline for you when you initiate the request.
Refund Processing
Once we receive your returned product and confirm that it meets the return criteria, we will process your refund. Please allow 5-7 business days for the refund to reflect in your original payment method.
Contact Us
If you have any questions about our returns and exchange policy, please don't hesitate to reach out to our customer support team. We're here to help!